Customer Success Manager.

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in payments. We deliver cutting-edge white-label payment gateway, payment orchestration, and financial management technologies customised to fit our partners’ business needs.

We are seeking an experienced Client Success Manager to join our dynamic team. This role is crucial for building and maintaining strong, strategic relationships with our business clients, driving revenue growth, and enhancing client satisfaction through our cutting-edge payment solutions.

• Serve as the primary point of contact for assigned, live clients, maintaining strong relationships with key stakeholders and decision-makers
• Develop a deep understanding of each client’s business, transaction volumes, and payment performance
• Lead regular client engagement activities, including strategic meetings, performance reviews, and quarterly business updates
• Act as a trusted advisor by providing consultative recommendations based on data analysis, market trends, and client objectives
• Identify and execute upsell and cross-sell opportunities across paytech’s product suite
• Maintain ownership of all commercial matters related to assigned clients
• Collaborate closely with technical, product, operations, and support teams to address client challenges and manage escalations
• Advocate for client needs internally while balancing operational and commercial priorities
• Oversee invoicing processes, ensure timely payments, and support dispute resolution in collaboration with finance teams
• Monitor account health, performance metrics, and potential risks, taking proactive action to prevent churn

Experience & Knowledge

• 2+ years of experience in the fintech sector, with payment processing experience preferred.
• Fluent in English and Russian, capable of managing communications and documents in both languages.
• Strong background in payment gateways, with expertise in handling enterprise-level merchants.

Skills & Competencies

• Excellent negotiation, consultative selling, and customer management skills.
• Proficiency in CRM tools and strong data analytics capabilities.
• Solid understanding of the payments industry, including alternative payment methods, card processing, fraud prevention, and omnichannel solutions.
• Exceptional communication, organizational, and problem-solving skills.
• Willingness to travel as needed to meet with clients and internal teams.