Product Lead | Web Applications & UX.

We are looking for a Senior Product Lead to own the product vision, user experience and roadmap for our web applications and payment interfaces.

This is a hands-on product leadership role — not a coordination-only Product Owner position and not a purely visual design role. You will be responsible for understanding users, deciding what should be built, defining how the product should work and ensuring that the delivered experience meets a consistently high standard.

You must have experience owning and launching customer-facing payment products, such as payment cashiers, hosted payment pages, checkout experiences or payment widgets. Experience with merchant portals, operational backoffices or payment orchestration platforms is strongly preferred.

You will combine payments expertise, product judgment, UX skills and technical fluency, moving comfortably between customer research, complex payment workflows, prototypes, product requirements, data and detailed reviews of implemented products.

• Product vision and roadmap for merchant portals, operational backoffices, payment widgets, cashiers and future web applications;
• End-to-end user experience across payment processing, routing, reporting, reconciliation, configuration, user management and operational monitoring;
• Product discovery with PSPs, merchants, payment operations, support teams and internal stakeholders;
• Information architecture, user journeys, workflows, wireframes and interactive prototypes;
• Prioritisation of platform improvements, new functionality and customer requirements;
• Shared design systems and reusable interaction patterns across products;
• Product requirements and acceptance criteria for frontend applications and supporting backend functionality;
• Product analytics, user feedback and continuous improvement after launch;
• The quality of the overall product experience, not just the delivery of individual features.

• Research PSP, merchant and payment operations workflows to identify user problems, inefficiencies and opportunities for automation;
• Translate complex payment concepts into intuitive, efficient and conversion-focused experiences, including cashiers, hosted payment pages and payment widgets;
• Define personas, user journeys, navigation, permissions and detailed UX specifications; create or supervise wireframes and prototypes;
• Work with the CTO and company leadership to set product priorities, strategy and measurable outcomes;
• Partner closely with engineering, QA and business teams throughout delivery, balancing scalable platform capabilities with client-specific and white-label requirements;
• Establish and maintain standards for responsive design, accessibility, localisation, customisation and multi-tenancy across global markets;
• Ensure products work effectively across devices, browsers, screen sizes and connection conditions, and account for different languages, currencies, time zones, regional conventions and payment behaviours;
• Ensure products support roles and permissions, security, auditability and large volumes of operational data, and review implemented functionality against the intended experience;
• Identify opportunities to embed AI into core product workflows, including contextual assistance, anomaly detection, recommendations, intelligent explanations, natural-language analytics and AI-assisted onboarding;
• Work with engineering, data and security specialists to ensure AI-driven functionality is accurate, permission-aware, explainable, auditable and genuinely useful;
• Use analytics, usability testing and customer feedback to measure outcomes, communicate product decisions and continuously improve the product.

• Significant product leadership experience in digital payments, with a proven track record of taking customer-facing payment products from discovery through production launch;
• Direct ownership of payment cashiers, hosted payment pages, checkout flows, payment widgets or similar transaction interfaces;
• Strong understanding of payment journeys, transaction statuses, declines, payment methods and merchant requirements;
• Strong product and UX skills, including user research, user journeys, information architecture, wireframes and interactive prototypes; strong working knowledge of Figma or equivalent tools;
• Proven ability to define product strategy and roadmaps based on user needs, business impact, evidence and engineering effort;
• Ability to translate product decisions into clear requirements, acceptance criteria and measurable outcomes, and use analytics and user feedback to continuously improve the product;
• Strong technical fluency in APIs, frontend architecture and software delivery, with the ability to work directly with engineers and make informed technical trade-offs;
• Practical experience building or scaling global, multi-tenant products, with an understanding of localisation, accessibility and different user and payment behaviours across markets;
• Practical experience with AI-assisted product functionality or a strong understanding of how AI can be integrated into real product workflows;
• Fluent English.

• Experience with merchant portals, operational backoffices, B2B SaaS or data-heavy dashboards;
• Experience with payment orchestration, acquiring, PSP platforms or merchant payment infrastructure;
• Experience building both customer-facing payment interfaces and the operational applications behind them;
• Background in frontend engineering, UX engineering or design engineering;
• Experience with multi-tenant and white-label SaaS, role-based workflows and complex operational systems;
• Experience improving checkout or payment-widget conversion;
• Experience with product analytics, usability testing or session-recording tools;
• Experience introducing AI assistants, anomaly detection, recommendations or natural-language analytics into B2B products.

Production coding is not a core responsibility, but the ability to build working prototypes, inspect frontend implementation and communicate with engineers at a detailed technical level is highly valued.

You will report to the CTO and work closely with the Head of Engineering and a cross-functional product development team.

You will have meaningful authority over product direction, priorities and user experience, while engineering leadership retains responsibility for technical architecture, implementation and engineering quality.

We are looking for someone who has already built serious payment products and now wants to create an intelligent, globally scalable payment experience — not simply manage a backlog.