paytech now holds the ISO 22301 certification!
This validates business continuity management systems against international standards.
The certification addresses a specific operational challenge: maintaining payment infrastructure availability during disruption.
The Problem
Transaction processing operates continuously. When systems fail, consequences appear immediately. Merchants lose processing capability, platform integrations disconnect and revenue flow stops.
Payment infrastructure doesn't get breaks for maintenance windows or technical issues.
Services need to stay available.
Standard Requirements
ISO 22301 sets global benchmarks for continuity management. Organisations must demonstrate several capabilities.
First, identifying which services cannot stop. Transaction processing, integration connectivity, platform access - these need documented priority status.
Second, maintaining these services when problems occur. Not preventing all problems (that's impossible), but keeping critical functions operational despite them.
Third, restoring full capability quickly through documented recovery timeframes, tested procedures, and verified results.
Last, improving based on actual incidents by analysing what worked, what didn't and what needs to change.
Independent auditors verified we meet these benchmarks.
Practical Implementation
Continuity management at paytech isn't theoretical. It's operational.
Infrastructure runs with built-in redundancy, so when primary systems fail, traffic routes automatically to backup capacity. No human intervention needed, and processing continues.
Teams follow incident-specific procedures with documentation covering different failure types. Escalation paths exist, everyone knows their role and response happens fast.
Regular testing validates everything works through simulations that recreate failure scenarios. Teams execute procedures under pressure, results get analyzed and weak points get fixed.
Every real incident generates a full review. What broke? Why? How did we respond? What improves? Documentation updates immediately.
Recovery targets are measurable, not aspirational. We set specific timeframes for restoring specific functions and test against these targets regularly. They're commitments we verify through actual testing.
Certification Value
ISO 22301 provides third-party verification. Not our claims, but external auditors confirming we meet international standards.
For PSPs, payment aggregators and fintech platforms using paytech infrastructure, this matters.
Maintenance Required
Certification requires ongoing compliance through regular auditor visits, continuous process reviews, current documentation and non-stop testing.
This isn't a milestone we passed. It's the operational discipline we maintain.
Payment infrastructure demands this level of strictness. We're building systems that PSPs and payment platforms depend on for their operations and this certification validates we're meeting that responsibility.
