Head of Client Success | Client Success.

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the financial technology industry. Our mission is to revolutionise how people manage and interact with their finances through cutting-edge solutions and exceptional service. We pride ourselves on fostering a culture of innovation, collaboration, and excellence.

We are looking for Head of Client Success. You will own the entire client lifecycle post-onboarding: from ensuring flawless operational delivery to driving strategic account expansion and long-term partnership value. This is a hands-on leadership role — you’ll build processes, mentor a growing team, and act as the voice of the client across Product, Integrations, and Executive leadership. This is not just account management. This is strategic client partnership at scale — in a high-velocity, high-compliance payments environment

• Lead and manage the Client Success team, mentoring and developing staff to achieve high performance and engagement.
• Define and execute the client success strategy, including client engagement, retention, and growth plans.
• Oversee a portfolio of key client accounts, ensuring exceptional service delivery and client satisfaction.
• Establish processes, KPIs, and reporting frameworks to track account performance, client retention, and upsell opportunities.
• Collaborate closely with Product and Support teams to resolve escalations, implement solutions, and enhance the overall client experience.
• Identify opportunities to expand client partnerships and drive revenue growth.
• Represent the client voice internally, influencing product and service strategy to meet evolving client needs.

• Minimum 3+ years of experience in a managerial or team lead role within account management, customer success, or client relationship management.
• Strong background in payments, fintech, or iGaming is highly preferred.
• Proven experience in leading and scaling high-performing client-facing teams.
• Strategic thinker with excellent organizational, analytical, and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Data-driven mindset with experience tracking client success metrics, KPIs, and satisfaction.
• Residing in Cyprus or willing to relocate.
• Fluency in English (written and spoken). Russian language skills are a strong plus.